Checking every channel and every booking each day
ANGIA takes on the agreed recurring tasks so you do not have to track messages, booking changes and availability across multiple channels yourself.
OTA setup & management
Your OTA management team.
You stay in control.
Launch or standardise your OTA channels, then choose the work ANGIA will follow through each day. You retain your accounts, cash flow and approval of key decisions.
A scope agreed together
The one-month OTA setup covers onboarding and setup. After setup, management covers sales channels, rates and availability, guest care, bookings and reconciliation within the scope agreed by both parties. The Revenue Manager analyses data to recommend pricing; the Account Manager follows progress as your single contact. You retain your accounts, cash flow and final decisions.
One-month OTA setup: onboarding and setup — VND 4,900,000. After setup: management — fees based on room count and the scope agreed by both parties.
Primarily suited to operating small hotels, homestays and serviced apartments with someone available to coordinate on site.
New properties or those with multiple locations are assessed for workload before acceptance. Services beyond OTA management receive a separate plan and quote.
ANGIA aims to increase revenue through operational expertise, data and continuous optimisation; no fixed increase is guaranteed.
When the business still depends on the owner
Have an operations team, but the work still comes back to you?
ANGIA starts with the tasks taking up your time and the figures you cannot yet track, then proposes an appropriate scope.
Unclear on rates and net receipts
The sales-channel and revenue team reviews rates, promotions and reconciliation data, then clearly identifies which proposals need your approval.
Still asking each person to find out what is happening
The account manager brings together completed work, pending tasks and PMS data so you can follow progress through one contact.
Unsure what is needed to open channels
The paid one-month OTA setup includes property information intake, a current-state audit, market research, content setup and sales-channel setup.
Hand over work while staying informed.
Free preliminary OTA review
The plan states what ANGIA handles, what the property contributes, who approves decisions and which costs fall outside the package.
Clear responsibilities
Delegate the right tasks.
Retain the right controls.
During management after setup, the ANGIA team coordinates according to roles and the scope agreed by both parties. This does not mean that all ANGIA staff are assigned exclusively to one property.
An account manager follows the work
One contact receives requests, coordinates roles, reports completed tasks and gathers decisions that need your approval.
The sales-channel and revenue team monitors rates
Review rates, availability, promotions, channel performance and reconciliation data; changes beyond delegated authority are made only after your approval.
The guest services team works to the agreed schedule
Handle conversations, bookings and issues during agreed service hours; matters requiring on-site action are passed to your designated contact.
Maintain and update channels
Rates and availability
Messages and calls*
Bookings and exceptions
Guest care and complaints
Reconciliation and reporting
Review rates and channel performance
The owner provides input, assigns someone to coordinate on site and approves decisions beyond delegated authority. Account access, cash flow and budgets remain under the owner's control.
* Service hours are agreed at the start. Recruitment; on-site staffing and operations such as reception and housekeeping; interior consulting; design and construction; furniture and equipment supply; and TikTok/Facebook communications are optional services. Separate scopes and quotes are prepared after discussing each project's needs; you do not need to choose them when signing up for the OTA package. See additional services and how fees are calculated.
Tools within the proposed scope
How does a PMS support management?
The PMS (property management system) serves hotels, homestays and serviced apartments. It brings room calendars, bookings, room status and operational data together on one platform.
PMS
Centralised management of rooms, bookings, room calendars, task status and operational data.
OTA connectivity through Channex
Usage scope and costs are confirmed in the proposal. Commissions and fees charged by each OTA still apply under that channel's policies.
Advanced AI Reply
This tool supports replies based on agreed rules and authority; cases requiring a human decision are escalated.
Direct-booking website
Scope and costs are confirmed in the proposal; marketing, TikTok/Facebook, advertising budgets and traffic objectives must be agreed separately.
Tool usage scope, costs, duration, limits, support level, and continuation or handover terms are confirmed in the proposal before work begins.
Free preliminary OTA reviewEvidence of the process
Review the work without asking every person.
The PMS brings data and task history together so you can see completed work, pending tasks and decisions needed.
Illustrative operational interface images, with no personally identifiable guest data disclosed. They demonstrate how work is recorded, rather than guaranteeing revenue, occupancy or results.
Free preliminary OTA reviewDeliverables to review together
After the setup month,
what should you know?
The VND 4,900,000 package focuses on OTA onboarding and setup over one month. Before work begins, both parties agree on channels, tasks and acceptance criteria suited to the property.
Current state and issues to address
Compile existing property information, accounts and content; record gaps, items the owner needs to supply and the order of work.
Agreed content and configuration
Review room types, amenities, images, rates and policies to be configured. Decisions affecting selling prices or business terms require approval from an authorised person.
Status of each channel
Clearly record completed work, items awaiting OTA verification and tasks still dependent on input. A submitted application does not mean the channel is approved or has received bookings.
Handover checklist and next steps
Review access rights, outstanding tasks and coordination arrangements. If management continues, scope, room-based fees and delegated authority are agreed separately.
The setup package does not automatically include software fees, OTA commissions, website design, advertising budgets or on-site staff. Payment arrangements, VAT and transition terms are confirmed in the proposal.
Read the guide to preparing for your setup monthStart with your current situation
Discuss your current situation before we begin.
The free preliminary OTA review covers only public information about the property and any existing OTA channels. The current-state audit, market research, content setup and sales-channel setup are part of the paid one-month OTA setup package at VND 4,900,000.
- No passwords or guest data are needed.
- The audit and setup are part of the paid one-month OTA setup package.
- You approve the plan and fees before work begins.
Frequently asked questions
Before you leave your details.
Can a property without OTA accounts use the service?
Yes. One-month OTA setup — onboarding and setup for VND 4,900,000, including property information intake, a current-state audit, market research, content setup and sales-channel setup. Account verification and channel activation depend on each OTA's procedures. After setup, management is based on room count and the scope agreed by both parties.
What can an existing OTA property hand over?
Within the agreed scope, ANGIA can manage rates and availability, guest communication, bookings, issue resolution, reconciliation and reporting. The account manager is the main contact; the sales-channel and revenue team coordinates with guest services according to their roles. The owner supplies on-site information and approves decisions beyond the delegated authority.
Does ANGIA provide housekeeping and on-site operations?
Yes. Depending on your needs, ANGIA can prepare plans for recruitment; on-site staffing and operations such as reception, housekeeping, maintenance and guest registration; and professional services such as accounting, tax and legal support. You submit requests through one ANGIA contact and receive updates on the agreed tasks. These are optional services. A separate scope and quote are prepared after discussing each project's needs; you do not need to choose them when signing up for the OTA package.
Do I need to share a password for the preliminary OTA review?
No. The free preliminary OTA review covers only publicly available information about your property and any existing OTA channels. It does not include the current-state audit or setup work in the one-month OTA setup package. Do not send passwords or guest data through the form.
How are OTA management fees calculated?
One-month OTA setup — onboarding and setup for VND 4,900,000, including property information intake, a current-state audit, market research, content setup and sales-channel setup. After setup — management, with fees based on room count and the scope agreed by both parties. The payment arrangement (one-off or periodic), VAT, ongoing management fees, and any transition or fee-offset terms are confirmed in the proposal before work begins.
How are the PMS and other tools used?
The PMS (property management system) is for hotels, homestays and serviced apartments, bringing room calendars, bookings, room status and operational data together. The usage scope, costs, limits, duration, and continuation or handover terms for the PMS, OTA connections through Channex, advanced AI Reply and a direct-booking website are confirmed in the proposal before work begins.
Does OTA connectivity replace commissions charged by OTAs?
No. Commissions and fees charged by each OTA still apply under that channel's policies. The scope and cost of OTA connections through Channex are confirmed in the service proposal.
Does a booking website include marketing?
The scope and cost of a direct-booking website are confirmed in the proposal. Marketing, TikTok/Facebook communications, advertising budgets and traffic objectives must be agreed separately; they are not automatically included in the website work.
Does ANGIA support projects beyond OTA management?
Yes. Alongside OTA management, ANGIA offers optional services including business-model consulting, pre-opening preparation, recruitment and on-site staffing, interior consulting, design and construction, and furniture and equipment supply. You work with one ANGIA contact; responsibilities, fee calculation and termination terms are confirmed in the proposal. A separate scope and quote are prepared after discussing each project's needs; you do not need to choose these services when signing up for the OTA package.