Privacy policy
Updated on 19/10/2026. This page describes how ANGIA handles website data and requires periodic legal review.
This page explains what data we collect about you, why we use it, how long we keep it and what rights you have. It uses plain language, with no terms hidden in the small print.
1. Who is responsible for your data
| Name | ANGIA RESIDENCE COMPANY LIMITED |
|---|---|
| Tax code | 0316993072 |
| Data enquiries | Email ledanh@angiaresidence.com, Zalo OA ANGIA or call +84 879 461 461 |
2. What we collect
When you submit a consultation form directly on Facebook (Instant Form), your information is sent through Meta’s platform so ANGIA can receive and respond to your request.
When you submit a project or service consultation form on the website
- Full name — so we can address you correctly when we contact you
- Phone number or Zalo — the channel we use to respond
- Needs or current situation — the option you select helps ANGIA prepare relevant advice
- Project name, location or property link (if you provide it) — to understand the context of your request
- Property or project size (the approximate existing or planned room count) — to estimate an appropriate scope of work and fees for your consultation needs
- Request source — the parameters
utm_source,utm_medium,utm_campaign,utm_content,utm_term,gclidorfbclidif present; the first page you visit; the referring page with its query string and hash removed; and a randomly generatedlead_ididentifier
The website temporarily remembers the first and most recent traffic sources in sessionStorage for your browsing session. When you choose to submit the form, a set of source fields and the lead_id are sent to Netlify so ANGIA can reconcile requests. Your name, phone number/Zalo and the values you enter in the form are not sent in Google Analytics events.
If you have consented to measurement, after Netlify accepts the form, the website sends a Lead event to Meta Pixel. After Netlify verifies the submission, the server sends the same lead_id as the event_id through Meta Conversions API so Meta can deduplicate events. Server data may include a normalised phone number hashed with SHA-256, IP address, user agent, source URL and the identifiers _fbp/_fbc if present. ANGIA does not include OTA passwords, conversation content or property names in Meta events.
We do not ask for OTA account passwords, card details or identity card numbers. Anyone asking for these in ANGIA’s name is not acting on our behalf.
When you browse the website
If you select "Allow measurement" in the banner at the bottom of the screen, Google Analytics uses measurement cookies to help us count views and understand which pages are read, traffic sources, device types and browsers. Meta Pixel records views and conversion events so ANGIA can measure advertising effectiveness, optimise delivery and potentially create remarketing audiences on Meta’s platform.
If you select "Essential only", the website does not load Google Analytics or Meta Pixel, send Lead events through Conversions API, or set ANGIA measurement/advertising cookies. The website remains fully functional.
Fonts are hosted with the website and loaded from ANGIA’s own domain. Your browser does not connect to Google Fonts to display them. File requests are handled by the website’s hosting infrastructure like other static resources.
3. How we use your data
- To contact you and respond to the project or service consultation request you submitted, including an OTA review if requested
- To prepare a proposed scope and fees appropriate to your needs and property or project size
- To associate requests with traffic sources, deduplicate using
lead_id/event_idand assess which channels generate genuine enquiries - To understand which website content is useful and can be improved, and which content is not being read
- With your consent, to measure and optimise Meta advertising and potentially reconnect with interested people on Meta’s platform
We do not sell your data or add you to bulk mailing lists.
4. When data is processed
For website forms, contact details and source fields are sent to Netlify when you choose to submit the form. Google Analytics and Meta Pixel load only after you select "Allow measurement". Meta Conversions API sends events only after Netlify verifies the submission and consent has been included with the form. Font files load from the website’s own infrastructure when the page is displayed, independently of your measurement choice; no font requests are sent to Google Fonts. You can withdraw or change your choice as described in section 7.
When you submit a consultation form directly on Facebook (Instant Form), your information is sent through Meta’s platform so ANGIA can receive and respond to your request. Designated ANGIA staff receive the request and manually pass it to the consultation contact as part of handling that request. The description of Netlify and website measurement applies to website forms and does not automatically describe the Instant Form process.
5. Who else can see your data
| Party | Role | Relevant data |
|---|---|---|
| Hostinger | Website hosting, delivery and forwarding form requests | Page and file requests; form information forwarded to Netlify when you submit |
| Netlify | Form processing and server-side functions for ANGIA | The information you enter in website forms, source fields, lead_id and technical data needed to receive submissions and prevent spam |
| Google Analytics | Traffic measurement provider | Measurement data when you consent. Does not load when you choose "Essential only" and does not receive form content from ANGIA’s tracking code |
| Meta | Provider of Meta Pixel, Conversions API, advertising platforms and the Facebook consultation form platform (Instant Form) | Information you submit through Instant Form so ANGIA can receive and respond to your request. For the website, views and Lead events when you consent; these may include event_id, hashed phone number, IP address, user agent, source URL, _fbp and _fbc. Meta uses data under its own terms and policies |
| ANGIA team | Contacting and advising you | The contact details you provide |
Apart from the parties and teams above, we only disclose data when required by a competent government authority under applicable law.
6. How long we keep data
- Submitted form information, source fields and lead_id: kept only for as long as needed to handle your request, manage the business relationship or fulfil applicable obligations. ANGIA reviews the data and deletes or anonymises it when it is no longer needed for those purposes.
- Traffic source data not yet submitted: kept in
sessionStoragefor your browsing session; it is not recorded in Netlify’s form storage if you do not submit the form. - Measurement and advertising data: retained according to the settings of the Google Analytics property, Meta Dataset and each provider’s applicable policies.
- Your cookie choice: stored on your own device; you can remove it by clearing your browsing data.
7. Your rights
Under current personal data protection regulations, you have the right to:
- Know what data we hold about you
- Access a copy of that data
- Correct any inaccurate information
- Withdraw consent at any time
- Request deletion of your data
- Restrict or object to processing
- Lodge a complaint with a competent government authority
To exercise a right, email ledanh@angiaresidence.com or message Zalo OA ANGIA, stating which right you wish to exercise. ANGIA will acknowledge your request, may ask for sufficient information to verify the data subject’s identity, and will handle it under the applicable process and deadlines.
For measurement and advertising, you can immediately switch to “Essential only”. The website will save your refusal, remove first-party measurement cookies that ANGIA can identify and reload the page; providers continue to handle deletion requests under their own policies.
8. Cookies and similar technologies
| Type | Consent needed? | Purpose |
|---|---|---|
| Remembering your choice | No | Remember that you have responded to the banner so we do not ask again on every visit |
Traffic source data in sessionStorage and lead_id for the submission | No cookies used; sent when you choose to submit the form | Keep the first/most recent source during the session, reconcile attribution and deduplicate each request accurately |
| Traffic measurement (Google Analytics) | Yes | Count views and identify useful content. Loads only after you select "Allow measurement" |
Advertising measurement (Meta Pixel, _fbp, _fbc and Conversions API) | Yes | Measure views/Leads, deduplicate browser–server events, optimise advertising and potentially create remarketing audiences. Does not load or send when you choose "Essential only" |
If the URL contains fbclid, the website retains that parameter as a form source field. The parameter and Meta identifiers are passed through Pixel/Conversions API only when valid consent accompanies the submission.
9. Protecting your data
The website runs entirely over encrypted HTTPS connections and enforces redirection from HTTP to HTTPS. Form data is stored in a Netlify account with restricted access. We do not copy your contact data into publicly shared spreadsheets.
10. Children
Our services are for property owners and managers and are not directed at people under 16. We do not knowingly collect children’s data.
11. Changes to this policy
If there is a significant change, we update the date at the top of this page. The content also requires periodic legal review to reflect the systems, providers and processes currently in use. You should review it when submitting a new request.